When your Samsung washer dryer displays the HE2 error code, it typically indicates a malfunction in the drying heating element. Addressing this issue promptly is essential to maintain efficient dryer operation and to avoid potential safety hazards like overheating.

This guide walks you through step-by-step troubleshooting instructions to help you understand and fix the HE2 error code effectively. If the problem persists or if you’re unsure about handling electrical components, contact a certified repair technician.

Understanding the HE2 Error Code

The HE2 error code on Samsung washer dryers signifies a heating element malfunction during the drying cycle. This means the dryer is unable to generate or maintain heat, resulting in clothes remaining damp.

Common symptoms

• Dryer stops mid-cycle or doesn’t produce heat.
• Error code HE2 appears shortly after starting the dry cycle.
• The appliance feels cold even after running for an extended time.

Step-by-step troubleshooting guide

Initial checks

Safety first

✔ Unplug the appliance from the power source before starting any inspection.
✔ Wait for components to cool down if the dryer was recently in use.

Accessing the heating element

1. Remove the rear panel of the washer dryer unit using a screwdriver.
2. Locate the heating element assembly, typically at the back or near the drum.

Inspect electrical connections

✔ Check for loose or burnt wires connected to the heating element.
✔ Secure all terminals if they appear loose or dislodged.

Testing the heating element

Tools needed

• Multimeter
• Screwdriver
• Flashlight

Steps to test continuity

1. Set your multimeter to resistance (ohms).
2. Disconnect the heating element from its terminals.
3. Place the multimeter probes on the two terminals of the heating element.
4. A reading of 10–50 ohms usually indicates the element is functional.
5. If the reading is infinite (OL) or zero, the element is faulty and must be replaced.

Check for physical damage

✔ Look for burn marks, breaks, or bulges on the heating coil.
✔ If visible damage is present, replacement is necessary.

Replacing the heating element

Step-by-step Instructions

1. Purchase the correct replacement heating element for your Samsung model (refer to the model number on the washer’s label).
2. Remove mounting screws holding the faulty heating element in place.
3. Carefully disconnect wires from the old element.
4. Install the new element, connect the wires, and secure with screws.
5. Reassemble the rear panel and plug in the appliance.
6. Run a test drying cycle to confirm the HE2 error is cleared.

📞 Need help sourcing the right part? Contact a certified technician through our website.

Preventive maintenance tips

✔ Clean lint filters regularly to improve airflow and heating performance.
✔ Vacuum dryer vents to remove dust and lint buildup.
✔ Avoid overloading the washer dryer to reduce strain on the heating system.
✔ Use the correct drying settings based on fabric type.

📅 Schedule a preventive maintenance visit through our website to keep your appliance in top shape.

When to call a professional?

While DIY fixes are effective in many cases, contact a professional if:

✔ The HE2 error persists after replacing the heating element.
✔ You observe burning smells, sparks, or electrical damage.
✔ The appliance stops functioning entirely.
✔ You’re unsure about handling electrical components safely.

📞 Book a certified Samsung appliance repair technician today for fast and reliable service.

Conclusion

The HE2 error code in Samsung washer dryers points to a faulty drying heating element. By following this guide, you can diagnose, test, and replace the component to restore normal function.

Regular maintenance and timely repairs help prolong the life of your appliance. If you’re unsure or the problem continues, schedule a professional repair through our website today!

📞 Call Now for Expert Samsung Washer Dryer Repair!