Solo Appliance Repair Corp
Privacy Policy

 

Solo Appliance Repair Corp and their affiliates (“Solo Appliance Repair”, “Company”, “we”, “our” or “us”) respects the privacy of the visitors and/or users of its Site(“User” or “you”), and is committed to protect the personal information that its Users share with it. We believe that you have a right to know our practices regarding the information we may collect and use when you visit and/or use our Site.

 

Your Consent (PLEASE READ CAREFULLY!)

BY ENTERING, CONNECTING TO, ACCESSING OR USING THE SITE, YOU AGREE TO THE TERMS AND CONDITIONS SET FORTH IN THIS PRIVACY POLICY (THE “PRIVACY POLICY”), INCLUDING TO THE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION (AS DEFINED BELOW).FOR AVOIDANCE OF DOUBT, YOU HEREBY CONSENT TO THE COLLECTION, PROCESSING, TRANSFER AND USE OF YOUR PERSONAL INFORMATION. YOU ALSO ACKNOWLEDGE AND CONFIRM THAT YOU ARE NOT REQUIRED TO PROVIDE US WITH YOUR PERSONAL INFORMATION AND THAT SUCH INFORMATION IS VOLUNTARILY PROVIDED TO THE COMPANY.

 

Which information we may collect on our Users?

We may collect two types of data and information from our Users:

  • The first type of information is non-identifiable and anonymous information (“Non-personal Information”). We are not aware of the identity of the User from whom we have collected the Non-personal Information. Non-Personal Information is any unconcealed information which does not enable identification of an individual User, and which is available to us while such User is entering and/or using the Site and/or installs the App. Non-personal Information which is being gathered consists of technical information, behavioral information and aggregated information, and may contain, among other things, the activity of the User on the Site , type of operating system, type of the User’s device and its version, User’s ‘click-stream’ on the Site , product interaction, type of browser and keyboard features, the hardware specifications of such device (including screen resolution), time spent on various screens of the Site , User demographics, traffic patterns, etc. (collectively, “Technical and Behavioral Information”).
  • The second type of information is any information that may be used, either alone or in combination with other information, to personally identify an individual, including, but not limited to, first and last name, phone number, country of residence, company name and email address, or other contact information (“Personal Information”). This information may identify an individual or may be of a private and/or sensitive nature.

 

Information you provide voluntarily when you use the Site

  • Account: Personal Information is collected from the details the Users provide in the registration form in order to open an Account on the Site which includes, inter alia, the User’s name, phone number, e-mail address, username and password. To this end, we may require additional information from time to time.
  • Demographic Information: you may provide us with your age, gender, and other demographic information.Photos: you may provide us with photos which may be used, amongst others as the avatar for your Account. Activities on the Site : we collect all Personal Information relating to Services that you may order via the Site , whether provided directly to us or inferred from the Services that you order, including without limitation the location of the Services, time of the Services and the type of appliance that requires Service, and including photos, addresses, telephone numbers, etc. Please note: if in the scope of ordering Services via the Site , you provide us with any information relating to a third party (e.g., family member), you are fully and solely responsible for providing all necessary information notices to affected data subjects and obtaining the required consents under applicable privacy law from data subjects for the use, processing, sub-processing and storing of their information in accordance with this Privacy Policy.
  • Mailing lists: you may voluntarily join our mailing list by providing us with your email address. Communications with Solo Appliance Repair LLC and Solo Appliance Repair Corp: Personal information you provide to us as part of any communications with Solo Appliance Repair LLC and Solo Appliance Repair Corp, by any means, including by approaching our customer service (such information may include marketing and communication data that includes your preferences in receiving marketing from us and your communication preferences).
  • Payment: in order to pay for Services, you will be required to use certain Online Payment Processors which will require you to fill out a billing form wherein you will be required to provide to such Online Payment Processors certain Personal Information (such as, a credit card number and other related billing information) (see Section 6 below regarding the payment method). We will not store such information on our servers. We only keep token information such Online Payment Processors provide us with, and such information is strictly secured.

 

Personal Information included in the User Generated Content

The Site may allow Users to upload, post, publish and make available through it, their own copyrightable materials such as literary works, text, images, text material, photos and any other proprietary materials, including without limitation commenting on the Services and other content available via the Site (collectively, the “User Generated Content”).

You may, at your direction, include Personal Information in the User Generated Content. Please note: if such User Generated Content includes information about others, you are fully and solely responsible for providing all necessary information notices to affected data subjects and obtaining the required consents under applicable privacy law from data subjects for the use, processing, sub-processing and storing of their information in accordance with this Privacy Policy.

Please note that unless explicitly stated otherwise, all User Generated Content is publicly available.

 

Personal Information collected via technology

  • IP address: Users of the Site may automatically provide their IP address (or Mac Address, as applicable) mainly for enhancing the User’s experience and for geo-location and security purposes as further detailed below.
  • Geolocation data: during your use of the Site , Solo Appliance Repair LLC and Solo Appliance Repair Corp will access, collect, process, monitor and/or remotely store “geolocation data”, including through the collection of Internet Protocol (IP) addresses and other similar information to determine your location for providing our services and for analytics, advertising and security purposes.
  • Identifiers: during your use of the Site , we will access, collect, process, monitor and/or remotely store online identifiers, such as Internet Protocol (IP) address, AD-ID or other unique identifiers, for the purpose of providing you with targeted advertising and for statistical and metric purposes.
  • Technical and Behavioral Information: to the extent that the Technical and Behavioral Information will be linked to or associated with a specific individual then such information will be considered as Personal Information.Information relating to applicants

You may use the “Apply Now” page available on our Site in order to apply for a position as a Third-Party Professional who can provide Services via the Site , and in such case the following applies:

As part of the submission of an application, you will be required to provide your full name, email address and phone number, as well as other relevant information, such as your area of expertise, experience, etc.

The information collected as part of the application process, including any information included in your CV, may be accessed by our HR department and/or by Solo Appliance Repair LLC and Solo Appliance Repair Corp managers, worldwide, solely for the purposes of evaluation and to enable us to contact you with respect to the recruitment process.

Solo Appliance Repair LLC and Solo Appliance Repair Corp will retain information collected from applicants for the maximum statutory period in which a claim with respect to the recruitment process may be brought against Solo Appliance Repair LLC and Solo Appliance Repair Corp. We may also retain you information in order to contact you to offer other positions in the future.

Please note that if you are successfully recruited to work for Solo Appliance Repair LLC and Solo Appliance Repair Corp, any information collected as part of the application process may be retained by Solo Appliance Repair LLC and Solo Appliance Repair Corp for the purposes of your engagement.

We may cross-reference Personal Information with other Personal Information we have about you and any Non-personal Information connected or linked to or associated with any Personal Information shall be deemed as Personal Information as long as such connection, linkage or association exists. For avoidance of doubt, any Non-Personal Information connected or linked to any Personal Information shall be deemed as Personal Information, as long as such connection or linkage exists.

We do not collect any Personal Information from you or related to you without your approval, which is obtained, inter alia, through your active acceptance to the TOU and the Privacy Policy.

 

How Do We Collect Information on Our Users?

There are a few main methods we use:

  1. We collect information through your entry, connection, installation, access and/or use of the entry, access and/or use of the Site. In other words, when you are using the Site , we are aware of it and may gather, collect and store the information relating to such usage.
  2. We collect information which you provide us voluntarily For example, we collect Personal Information when you register and open an Account.
  3. We may gather, collect and store such information either independently or through the help of our authorized third-party service providers, as detailed below.

 

What are the Purposes of the Collection of Information?

Non-personal Information is collected in order to:

  • Use it for statistical and research purposes and for customization and improvement of our Site. This includes, for the avoidance of doubt, processing of User Generated Content and Technical and Behavioral Information in an anonymous and non-identifiable manner in order to recognize general trends and preferences that are not tied to any specific individual.
  • Enable our third-party advertising service providers to present you with targeted and behavior based advertisements on websites s across the Internet and across devices. You may opt-out from such advertising activities by following the directions detailed below.
  • Enhance the User’s experience while using the Services.

For Security purposes.

  • Enable the overall operation of the Site .
  • Personalize your experience on the Site
  • Enable our third-party advertising service providers to present you with targeted and behavior based advertisements on websites s across the Internet and across devices. You may opt-out from such advertising activities by following the directions detailed below.
  • Enhance the User’s experience while using the Services.

 

Sharing Information with Third Parties

The Company may share your Personal Information with relevant Third-Party Professionals, as necessary to provide the Services you order. Other than that, the Company does not share Personal Information, except in the following cases: (a) to satisfy any applicable law, regulation, legal process, subpoena or governmental request; (b) to enforce the Terms, including investigation of potential violations thereof; (c) to detect, prevent, or otherwise address fraud, security or technical issues; (d) to respond to User’s Site support requests; (e) to respond to claims that any Content violates the rights of third-parties; (f) to respond to claims that contact information (e.g. name, e-mail address, etc.) of a third-party has been posted or transmitted without their consent or as a form of harassment; (g) to protect the rights, property, or personal safety of the Company, its Users, or the general public; (h) when the Company is undergoing any change in control, including by means of merger, acquisition or purchase of all or substantially all of its assets (while such purchaser or investor may be located in a country that does not have the same data protection laws as your jurisdiction); (i) to collect, hold and/or manage your Personal Information through the Company’s authorized third parties service providers (including, as applicable, their affiliates as necessary to provide us with the requested services), as reasonable for business purposes, which may be located in a country that does not have the same data protection laws as your jurisdiction; (j) to store or process your Personal Information through the Company’s affiliated companies, which may be located in a country that does not have the same data protection laws as your jurisdiction; (k) for legitimate business purposes, including without limitation, enhancing the User’s experience; and/or (l) pursuant to your explicit approval prior to the disclosure.

 

Direct Marketing

You hereby agree that we may use your contact details for the purpose of informing you of products, services and other updates and new features which may be of interest to you, as well as for sending you other materials to the e-mail address provided by you in the registration process. You may withdraw your consent by following the instructions for removing yourself from the mailing list which are available in the e-mail transmitted to you, or by contacting us as provided in the “Contact Us” section below.

 

Changes to the Privacy Policy

The terms of this Privacy Policy will govern the use of the Site and any information collected with respect thereto. The Company reserves the right to change this policy at any time, so please re-visit this page frequently. In case of any material change, we will make reasonable efforts to post a clear notice on the Site or we will send you an e-mail regarding such changes to the e-mail address that you may have provided us with. Such substantial changes will take effect seven (7) days after such notice was provided on our Site or sent by e-mail, whichever is the earlier. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” date and your continued use of the Site after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes. In the event that the Terms should be amended to comply with any legal requirements, the amendments may take effect immediately, or as required by the law and without any prior notice. Changes to this Privacy Policy will not be applied retroactively

 

Contact Us

If you have any questions (or comments) concerning this Privacy Policy, you are most welcome to send us an email to the following address: support@soloappliancerepair.com and we will make an effort to reply within a reasonable timeframe.